Once we receive your cancellation request, we will process your refund within 2 business days. Please note that the actual time it takes for the refund to appear in your account is determined by PayPal, our payment platform, and your original payment method.
PayPal will issue the refund to your original payment method, and the timeframe can vary. As an example, if you've used a credit card, you can generally expect the refund to appear in your account within 5 business days. In some instances, depending on your card provider's policies, it may take up to 30 days.
For more specific information related to your refund timing, we recommend referring to the FAQ section on PayPal's website. If you still have questions or concerns about the refund, please feel free to reach out to PayPal's customer support directly. They are best equipped to assist you with payment related inquiries.
Frequently Asked Questions - Refunds
In the event of a cancellation, we will issue a full refund for your booking. However, PayPal's transaction fee is non-refundable. For international commercial transactions, this fee is typically around 4.2% of the total payment and is collected directly by PayPal, not by us.
Please note that as of October 11, 2019, PayPal's policy changed, and they no longer return transaction fees when a refund is issued. Therefore, while you'll receive a refund for your reservation, the PayPal transaction fee will be deducted.