If you need to cancel your reservation, you can do so yourself by logging in to our website at any time before your tickets have been issued. If you cancel during this period, you will receive a full refund, minus PayPal's transaction fee. For international commercial transactions, this fee is typically around 4.2% of the total payment and is collected directly by PayPal, not by us.
It's important to note that according to the policies established by the City and County of Honolulu Department of Parks and Recreation, all tickets booked for Hanauma Bay Nature Preserve become non-refundable once they are confirmed. Consequently, no cancellations or refunds can be processed post-confirmation.
We highly encourage you to ensure your plans are solidified prior to confirming your booking to avoid any potential inconveniences.
