Frequently Asked Questions - Security

Will my transaction be safe and secure?

Your payment security is of utmost importance to us. All transactions made through our website are processed via PayPal, one of the most trusted and secure payment platforms globally. This means that we do not collect, process, or store any of your payment information on our site. 

As a dedicated payment provider, PayPal adheres to the highest standards of online security. They independently handle all aspects of the payment process, including transaction processing, fund holding, and refunds. By utilizing their secure system, we ensure your payment details remain confidential and safeguarded. 

For more information on PayPal's security measures, we encourage you to visit their Security Center on their official website.

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What kind of personal information is stored on our website?

We only store the information required to book reservations to Hanauma Bay Nature Preserve. This includes the full name of one of the ticket holders, email address, phone number, preferred time windows, and the number of people in your party. We do not collect or store your billing information, credit card information, or any other personal information.

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What kind of personal information is not stored on our website?

We do not collect or store your billing information nor credit card information. Additionally, we do not store any of your personal information if you are booking a reservation for someone else; in this case, we only store the information of one of the visitors who will be visiting Hanauma Bay Nature Preserve.

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