Is there a fee for changing or canceling my reservation?

For orders placed through our website, there is no additional charge for making changes to your reservation or canceling your order, as long as it’s done before your tickets have been issued by the City and County of Honolulu Department of Parks and Recreation.

Please note that according to the policies established by the City and County of Honolulu Department of Parks and Recreation, all tickets booked for Hanauma Bay Nature Preserve become non-refundable once they are confirmed. Therefore, no cancellations, refunds, or changes can be processed after the tickets are issued.

We strongly encourage you to finalize your plans before confirming your booking to avoid any potential inconveniences.